FAQ about product Returns
→ How do I create a return?
If at any time within 21 days of receipt you are not happy with the product, please email us at email@example.com and we will replace or refund your product.
Products must be returned in new or gently used condition. A 20% fee will be charge for any open products that are not approved for exchanges.
Customers are responsible for paying freight.
→ How long will it take to process my return?
Once a return is received at our offices, we will process your return as soon as possible. Whilst we try to process returns promptly, please allow up to 5 business days for your return to be finalized.
→ What should I do if I received the wrong product?
Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.
Please get in touch with our support team at firstname.lastname@example.org—we’ll take care of the rest!
→ if you should need further information regarding the return of any Semper Amate skincare product, email email@example.com and we will be happy to help you.