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Frequently Asked Questions

Our Products

→ How do I find out what products are best suited to my skin?

We have a dedicated Skin Service team that are able to assist you via email or via the chat feature on our   website. You can also book a complimentary skin consultation here.

 

→ How do Semper Amate products differ from other skincare brands?

When Semper Amate skin care products come into contact with the skin, something special happens. Healthy, beautiful skin then takes on a different meaning. It took us seven years of hard work and devotion to develop the products which we believe in.

Semper Amate always strives for healthy and beautiful skin for everyone. We do not seduce by beautiful packaging, but rather spend our time devising new, effective products that lead to skin improvement.

 

→ How do I know what ingredients are in the products?

You can find the ingredients of each product under the "INGREDIENTS" section on each product page.

 

→ I have just received my skincare. How do I know how to use it and in what order?

Each skin product does have a "DIRECTIONS" section on the product label and on the page on our website. If you have purchased multiple products, we would encourage you to reach out to us for a personalized skin regime and consultation.

 

→. Are Semper Amate products safe for pregnancy and breastfeeding?

Most of our Skincare products are safe to use while pregnant & breastfeeding. We advise to consult your OB/GYN just to be on the safe side. The only products NOT SAFE to use during pregnancy are our Anti-Aging  Serum and Resurfacer.

 

→ The product does not pump and is missing the straw?

Our bottles are a little different to the traditional pump/straw bottles. They actually have an air pump which uses air pressure to dispense the product. You will find 2 tiny holes on the bottom of the bottle and if you can hold your finger over these and pump - this will build up pressure inside the bottle which will allow the product to squeeze out of the bottle. If you have any further troubles, please reach out to us.

 

→ What skin types are Semper Amate products suitable for?

Our products work wonderful with all skin types whether mature or young, oily or dry.

 

→ How do I know what Semper Amate products are best for me?

You can check out our Kits by skin type to find the routine our education specialists would recommend for you. For each kit, you’ll get information on what products to use and the order to use the products based on your skin type.

 

→ Do you test on animals?

Never. Our line is cruelty free. We love our animal friends and will never test products on them.

 

→ Are Semper Amate products non-comedogenic?

Our products are formulated specifically to not clog pores, yes, they are non-comedogenic.

 

→ What is the shelf life of Semper Amate products?

All of our products have a 2-year shelf life from production and a 12-month shelf life once the product is opened.

 

→ What temperature should the products be stored?

Products perform best when stored at room temperature, and out of direct sunlight. It is best to ensure that the room does not exceed 80F degrees or drop below 40F degrees.

 

→  Do the products come with a seal?

All of our full-sized products will come with a safety seal. The seal does sometimes detach with the cap when you open it, or even prior to opening. This will not affect the efficacy or shelf life of the product. If there is no seal at all, please feel free to email us  at hello@fromeuropewithluv.com

 

Orders

→ Can I change my order once it is placed?

Unfortunately, products cannot be added or removed from your order once the order is placed. If your order has not been shipped yet please email us with your order number and we can cancel the order for you. We will do our best to accommodate your needs.

 

→  Where is my Order Confirmation?

Sometimes your order confirmation can end up in your email's Junk folder. If you are unable to find your confirmation, please email our friendly Customer Care Team (hello@fromeuropewithluv.com)

 

→   How can I check the status of my order?

You can check the status of your order by logging on to your Account page. In addition, you will receive email notifications when you order has been confirmed, shipped, and delivered.

 

→   How can I change the address on my order?

If you need to change or update the address on your order that has not been shipped yet, please email us with the correct address. If your order has already shipped please contact your shipping carrier first to change the address.

 

→   Can I use multiple promo codes at checkout?

Only one promo code is permitted per order.

 

→   How do I cancel my order?

If you would like to cancel your order, please email info@semperamate.com with your order information within 24 hours from purchasing before the order is shipped. Unfortunately, once the order has shipped we are not able to cancel it.

 

→   When will my credit card be charged?

Your credit card will be charged within 24 hours of placing your order.

 

→   What types of payment do you accept?

We accept MasterCard, Visa, American Express, Discover, Apple Pay and PayPal. We do not accept multiple payment types to be used on the same order.

 

Shipping

→   How do I track my order?

Tracking information is sent to the  email that you  provide on the order. This email is sent once the order ships out. If you have questions or concerns, please contact us

 

→   How long will it take for my order to arrive?

All orders are processed within 24-72 hours. Domestic orders are shipped  USPS First Class or USPS Priority or UPS . International orders are shipped USPS Priority  or UPS and can take 1-3 weeks.

 

→   What shipping services do you offer?

Standard Domestic Orders (the U.S., including Alaska, Hawaii, and U.S. Territories) are shipped USPS or UPS and are shipped to addresses within the United States (including Alaska, Hawaii and U.S. Territories). You will have several shipping options to choose from at check-out.

 

International shipping:  We currently ship worldwide. International orders are shipped via USPS or UPS  and delivery can take up to 1-3 weeks.

 

Returns

→   How do I create a return?

If at any time within 21 days of receipt you are not happy with the product, please email us at hello@fromeuropewithluv.com and we will replace or refund your product.

Products must be returned in new or gently used condition. A 20% fee will be charge for any open products that are not approved for exchanges.

Customers are responsible for paying freight.

 

→  How long will it take to process my return?

Once a return is received at our offices, we will process your return as soon as possible. Whilst we try to process returns promptly, please allow up to 5 business days for your return to be finalized.

 

→   What should I do if I received the wrong product?

Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.

Please get in touch with our support team at info@semperamate.com—we’ll take care of the rest!

 

→   if you should need further information regarding the return of any Semper Amate skincare product, email hello@fromeuropewithluv.com and we will be happy to help you.